Security

Enterprise grade security and privacy

Trust is core to our mission at Augment. We are committed to the privacy and security of our customers’ data, processes, and knowledge.

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Isometric illustration of secured, stacked data layers protected by a lock

You own and control your data

You own your inputs and outputs (where allowed by law)

You control how long your data is retained (Enterprise)

We explicitly ask all LLMs we use to exclude all of our data

Flow and access logs available in privileged AWS account

Strict access controls using role based permissions

Enterprise level authentication through SAML/SSO

Compliance

AES-256

Data encryption at rest (AES-256) and in transit between our customers and us, and between us and our service providers (TLS 1.2+).

The hard drives on all Augment-managed computers are encrypted at rest.

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Trust Center

Our commitment to data privacy and security is embedded in every part of our business. Use the Trust Center (SafeBase) to learn about our security posture and request access to our security documentation.

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Augment Trust Center dashboard

Frequently asked questions

Voice and email agents handle one channel at a time. Augie is a full AI teammate that works across calls, emails, texts, portals, APIs, and enterprise systems — maintaining context across all of them. It doesn’t just respond to messages; it executes end-to-end workflows like booking loads, collecting PODs, and updating your TMS. It’s fully customizable, learns your SOPs, and delivers measurable ROI.

Augie handles a wide range of operational tasks, including: automated spot quoting and rate confirmations, shipment planning in your TMS, appointment scheduling, track and trace, POD and document collection, AR collections to reduce DSO, carrier communications via email, voice, and text, carrier onboarding and compliance verification, carrier capacity planning and dispatch, shipper case management via email and CRM, agent/contractor helpdesk support, audit and claims support, and AP management. And the list is growing — talk to us about your specific workflows.

Augie is ideal for freight brokerages, carriers (FTL and LTL), shippers, drayage companies, 3PLs, and distributors that want to increase efficiency, scale operations, and improve service. Augie integrates into your existing processes and systems without requiring specialized technical expertise.

You choose which workflows Augie handles. Most customers start with a few high-impact tasks and expand from there as they see results.

Yes — and they work differently than what you’ve seen. Most AI workflow tools force a choice between rigid automation or nothing. Augie blends structured rules with intelligent reasoning: precision where you need it, flexibility for the exceptions that break traditional builders.

Beyond the standard workflows Augie runs out of the box, you can spin up your own custom workflows in plain English. Just set the trigger, write the SOP, and pick the tools you’d like to leverage — then leave the rest to Augie.

You can rename Augie, and it adapts to your communication styles, brand voice, and operational ethos. However, everyone at your company needs to call it the same thing — one name per organization.

Augie can quickly adapt to your workflows. It ingests your SOP Word document and converts it into structured workflow steps, eliminating manual coding or configuration.

Augie learns continuously and refines its processes to ensure all communications adhere to company standards. If it encounters an unfamiliar situation, it escalates or asks for clarification.

Knowledge Hub is the shared brain for your logistics operation that unifies structured data in your TMS, unstructured context in your emails and docs, and tribal knowledge in your operators’ heads. It’s accessible to your team through Slack, Teams, GChat, the Augment portal, and more.

Purpose-built for supply chain, it understands the relationships between loads, carriers, lanes, and facilities, enforces role-based permissions, and actively captures knowledge from senior operators when something isn’t yet documented. Unlike generic AI chatbots or horizontal knowledge tools, it’s built from the ground up on freight ontology — giving your team load-level insights, providing executive leadership with performance visibility, and serving as a valuable tool to onboard your new operators.

No. Augie meets your team where they work — Slack, Microsoft Teams, Google Chat, email, and text. No new systems to learn.

Augie currently communicates in English and Spanish. We are continually expanding into additional language coverage based on customer demand.

Our pricing is straightforward and results-oriented by workflow and load, designed to deliver a substantial return on investment. We encourage unrestricted use and effortless scalability. Get in touch via the “Get a Demo” button and we’ll share details tailored to your needs.

Most customers see efficiency gains within weeks and full financial impact within a few months. Because Augie immediately automates high-volume tasks — like POD collection, tracking updates, and load booking — your team can reduce delays, improve cash flow, and increase capacity without adding headcount from day one.

Yes. Augie is built for high-scale concurrent processing and can manage thousands of shipments simultaneously.

Our Implementation and Customer Success teams work closely with you to tailor Augie to your SOPs, integrate with your existing systems, and train your team. After launch, we continuously monitor performance, provide direct support, and adapt workflows as your business grows.

By eliminating repetitive manual tasks, Augie frees your team to focus on strategic, higher-value work like building carrier relationships, negotiating deals, and solving complex problems. The result is higher job satisfaction, better retention, and a more motivated workforce.

On the revenue side, Augie handles load building, bidding, carrier outreach, and track and trace so your team can focus on closing deals, securing more loads, and strengthening customer relationships. On the cost side, it eliminates manual bottlenecks, reduces errors, and streamlines invoicing and dispute resolution — lowering DSO, improving cash flow, and helping your team move more freight with the same resources.

Most customers are up and running within a few weeks. Our team handles setup, system integration, and workflow customization. With dedicated support, your team starts seeing results quickly.

Our Customer Success team provides ongoing support including: regular workflow optimization reviews, troubleshooting and system updates, strategic consultations and performance benchmarking, new workflow launches and process automation, new integrations for additional systems, and ongoing Knowledge Hub development. We’re invested in your long-term success well beyond initial deployment.

Yes, Augie has an API interface and supports bidirectional integrations. It can retrieve data mid-workflow and push updates to your TMS, WMS, CRM, and ERP systems in real time via REST APIs, webhooks, and UI automation.

Augie ingests your SOPs (including Word docs) and automatically converts them into structured workflow steps; no manual coding or configuration required. It continuously refines processes to match your company standards, and escalates to a human when it encounters something unfamiliar.

No, our Implementation and Customer Success teams handle everything. Augie is designed to be user-friendly with low-code and no-code setup options. If custom integrations are needed, our team handles those too.

Augie integrates with any TMS (including custom-built systems) plus CRM, WMS, and ERP platforms via REST APIs, webhooks, and pre-built connectors. For communication, Augie works with email, Slack, Microsoft Teams, Google Chat, SMS, and phone. It also connects to carrier data networks like Project44, DAT, Truckstop, Macropoint, Highway, and Carrier 411. If you use a proprietary or legacy system, our implementation team will customize the integration.

Yes. Enterprise supply chain and logistics companies increasingly require SOC 2 Type II as a baseline for working with AI vendors. We get it. You’re not just buying software – you’re extending operational trust to us. This attestation gives you an independent, third-party answer to a simple question: is Augment’s security program purpose-built to handle our needs? The answer is yes. And now we’re ready to help you redefine your supply chain and logistics operations with AI.

Yes. All data is encrypted both at rest and in transit using industry-standard protocols (AES-256 and TLS 1.2+), with strict access controls in place.

We use role-based access controls and enforce a “least access” principle; only necessary personnel can access sensitive data. All employees are required to use MFA and strong password policies.

Augment complies with applicable privacy laws related to the collection, use, and processing of personal data. We maintain policies to meet legal requirements and provide assistance for compliance, including executing additional agreements if required.

Our infrastructure runs on AWS with private Virtual Private Clouds, AWS GuardDuty for threat detection, and secure log storage for auditing.

Augment maintains administrative, technical, and physical safeguards to protect the security, integrity, accessibility, and confidentiality of your data. We are SOC 2 Type II certified, and our protocols are designed to prevent unauthorized access and mitigate risk.

We only work with third-party vendors who meet SOC 2 compliance standards. All vendors are thoroughly reviewed to ensure they meet strict security requirements.

All code undergoes thorough reviews, unit testing, and security audits. We use automated tools to detect issues like exposed keys and ensure all packages are up to date and secure.

Meet Augie, the AI teammate built for supply chain.

Augie handles the daily grind so your operators can focus on service and scale.

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